Customers' Testimonials

Updated Jan 18, 2018

We have received some great compliments and simply cannot resist the temptation of publishing some of them for you. These are from real live people that used our service and took the time to tell us about their experience.



1 Rough Guides - Vietnam

We are recently featured on Rough Guide - Vietnam Books. 

Please read more on Google Books (Rough Guides 2017)

2 Robert Zakar - United States

Hello, I have used your service before, and of course it is always excellent. However, I have recently married a Vietnamese citizen, and would like to know the best way to get a VISA exemption. Previously, I have used your VISA on Arrival service many times. I have a copy of our marriage certificate, my passport of course, and can get photos easily enough. But is there anything special that I need to do to get the exemption form, and can I get the form using your service? I will be coming back to Vietnam on Feb 8 and would like to have everything done before then, but I amy not have access to Vietnamese consulate. I can be reached via email, Skype (r******akar), Skype telephone (+1 916 912 ******), or cellphone (+1 916 952 ******).


Thank You, Robert Zakar


from    Robert Zakar <r******>
to <>,
date    Wed, Jan 26, 2011 at 7:59 PM

3 Benjamin Ryder - Australia

Ms. Van Anh
Customer Service Representative

Return Visa to Vietnam Via Cambodia (by Bus)

My sister and I would like to thank you and your staff at for your excellent service. Your assistance in applying for our Visa has lifted a weight off of our shoulders during this stressful time. Thanks to your help we can now travel to Vietnam and later Cambodia where we will be helping World Youth International in a village outside of Siem Reap.

While we have already made arrangements for our Visa while in Vietnam we are concerned about how we will arrange for a Visa to return to Vietnam from Cambodia for our return flight in 6 weeks time.

We only ask because while completing the multi-visa we noticed that the visa was only valid for air travel and not land travel.

You and your staff have already been of great assistance and we understand if you cannot assist us further. However if you could offer any advice on how to arrange for a return visa for our bus trip between Siam Reap and Ho Chi Minh City we would be very grateful.

Thank you once again for your excellent service and know that we will be recommending your services to anyone who asks.

Yours sincerely

Benjamin Ryder


from    Benjamin Ryder <benjamin********>
date    Thu, Jan 6, 2011 at 12:07 PM

4 Thomas Joseph McGillis - United States

Dear Sirs,

Today my letter of approval arrived safely. Your instructions are very easy to understand and I expect no difficulties during my visit to Vietnam.

Thank you most sincerely for providing this excellent service!

I hope to use your services every time I go to Vietnam in the future...

Yours very truly,

Thomas Joseph McGillis

Email: tom*****


from    TOM*****
date    Mon, Dec 27, 2010 at 5:52 AM


5 Steve Downs - United States

Mr. Tung,

I understand, that is no problem at all.  I was just interested to know.

I have used your service twice so far (previously in August of 2010) and have found it to be an excellent value and easy to use.  Now I can also add very fast and excellent customer service to that as well.  Thanks again for your fast reply and taking the time to answer my questions.  Have a wonderful day.

Steve Downs


from    Steve Downs <stephe******>
to    Support & Customer Service Rep <>
date    Thu, Dec 16, 2010 at 11:22 AM

6 Brett McNeil - United States

Steve, et al.:

Thanks very, very much for your help with my visa application. I will provide you and your firm a testimonial for use in whatever way you'd like. Your service is excellent.

Brett McNeil

from    brett mcneil <br******>
to    Vietnam Visa <>
date    Tue, Dec 14, 2010 at 12:30 PM

7 rudi harzowo - Canada

Hello There,
Wow, excellent !!!
I am impressed with you speedy gonzales service. It said two days but it can be done in One Day !!! Awesome.
ps : I just need some advice here, which one is better Ruby 2 hotel or Hoang Hai Long 2 ? they look similar but different price.
Good work !!!
Rudi H


from    rudi harzowo
to    Vietnam Visa
cc    Support & Customer Service Rep
date    Fri, Nov 19, 2010 at 12:38>>****>

8 Frank M.F. Somers - Belgium

Dear All,

Dear Mr.Trung,

Thx a lot for the excellent & fast service (Now I am able/I can visit my, Vietnamese, spouse & daughter  J).

Rgds., Frank M.F. Somers


from    Somers, Frank <fra******>
to    Vietnam Visa <>
cc    fmf.******
date    Mon, Oct 11, 2010 at 4:01 PM

9 Daniel Robert Beer - United Kingdom

Dear Sir/Madam
I am emailing you to thank you for the excellent service you have provided recently. I am travelling in south east asia, currently Thailand and am moving into Vietnam on the 13/09/2010. This is the first time I have had to apply for a visa myself and you have made it a very simple procedure. The service was quick and efficient and whenever I emailed you with a question, which was more than once, someone responded within a very short time.
I can now look forward to my trip to Vietnam relaxed in the knowledge that I should have no problems entering at Ho Chi Mihn airport.
Many Thanks
Daniel Robert Beer


from    dan beer
date    Fri, Sep 10, 2010 at 12:39 PM****>

10 D Leong - Ireland

Dear sir/madam,
Thank you for all the useful information. Your team has been excellent and I look forward to my visit to Ho Chi Minh City in October.
Kind regards,
FH Leong

from    D Leong <d****>
to    Vietnam Visa <>
date    Wed, Aug 25, 2010 at 3:04 AM

11 Mrs TRAN HUYNH thi Kim-Anh - France

Hi Customer Support Service,

Approval Letter well received, please acknowledge our great appreciations for your excellent service.
You can count on us for a good publicity of your website.

Wishing you all the best, respectfully,
Mr TRAN Hong-Nghiep
and Mrs TRAN HUYNH thi Kim-Anh

from    Kim Anh HUYNH <kimanh****>
to    Vietnam Visa <>
date    Fri, Jul 9, 2010 at 12:34 PM

12 Stacey Trcek - Australia

Excellent !
Thank you so much for your Quick Reply
Stacey Trcek
Impact Digital Pty Ltd
Units 3-4, 306 Albert Street
Brunswick VIC 3056
Ph: 03 9387 ****
Fax: 03 9381 ****
from    Impact Digital Pty Ltd <****>
to    "Customer Support (Vietnam Visa)" <>
date    Wed, Jul 7, 2010 at 10:48 AM

13 Mr.Subhash Chander Sarkar - India

Hi, we have just been back from vietnam-hanoi. Found the visa process
excellent and was granted a 1month multiple very easily. Thank you for
all the help.cheers and regards, raja

Mr.Subhash Chander Sarkar
Managing Director

Knescopic Electronics
8/4 Rishi Bankim Chandra Road
Kolkata -700 028
Wb India

Land :+91 33 25 ********
Cell  :+91 98 31 ********
Fax  :+91 33 25 ******** [ India ]
       +88 62 66 ******** [Taipei,Taiwan]

Global Alliance Partners:

HWT Hwuawang Tel, China  | TTIC Elec,Taiwan | BOXIN Solar,Taiwan | AA
RONIA AG,Germany


from    Subhash Chander <subhashchander.******>
to   Vietnam Visa <>
cc    Raja********
date    Mon, Jun 28, 2010 at 3:32 AM

14 Robin Stuart - Australia


I have used your service before, and congratulate you on an excellent service.

I am having trouble trying to find out the following information, and wonder if you can help.

Q - If I am married to a Vietnamese and want to live permanently in Vietnam, can I obtain a Vietnamese passport or do I have to continue renewing my visa. I am an Australian citizen. Also what is the maximum time I can get on a visa.


Robin Stuart


from    Robin Stuart <***>
date    Sun, Jun 20, 2010 at 5:16 PM

15 Guy Potts - Australia

Thank you for your excellent service.  My documentation has arrived, but I have a small query.  On the bottom of the application form I am advised to fill in two  forms,  each with a photo of the applicant, then submit one to the Vietnam visa issuing office or consulate , and the other to frontier police post upon arrival.  Do we submit the first form  (the viet  nam visa issuing office or consulate one ) at the airport or do we have to send it to the Vietnam Consulate in Australia?   


Guy Potts.  Email …  gfpo****


from    Guy Potts <gf***>
date    Mon, Jun 14, 2010 at 8:16 AM

16 Fiona Coffey - United Kingdom

Thank you very much indeed! An excellent and highly efficient service!
Kind regards 

Fiona Coffey

from    Fiona Coffey <fion****>
to <>
date    Tue, May 25, 2010 at 11:32 PM

17 Mike Crawford - United States


Yes this is my first day back. The trip was excellent and your people did an excellent job. I will highly recommend your company to others. I would like to make one comment that there was a lot of focus on damage caused to the Citadel and other religious monuments by the Americans. The Americans I have talked to also say this as it was war and when there is enemy hiding in these places during the war there was no choice. Other than this your people was very dependable and professional and my next trip will certainly use your company.


Mike Crawford

From: Mike Crawford
To: Nguyen The
Sent: Tuesday, April 20, 2010 2:22 AM

18 Mai Nguyen - Australia

Dear Sir/Madam
Thank you for all the help that you gave so that I can get the letter of approval on time to board the plane tonight. I will certainly use your excellent service in the future.
All the best to your company
Best regards

from    Mai Nguyen <mai_****>
to    "Customer Support (" <>
date    Wed, Apr 7, 2010 at 5:03 PM

19 Daniel McKenna - Canada

Mr. Tung,
Thank You.  I'm very impressed with your excellent service and prompt response. I have received my Letter of Approval and I cannot wait to visit your amazing country.
Thank You,
Daniel McKenna

from    Dan and Anne McKenna <dannem*****>
date    Fri, Mar 12, 2010 at 8:51 AM

20 Sean Quinn - Ireland

Dear Team.
Thank you for your prompt and excellent support. Can't fault it and will be passing on my recommendations to others.
It has been good and easy to deal with your instructions- and it needs to be easy for me when it comes to doing things on the computer.
Very best wishes to all.
Sean Quinn

from    Sean Quinn <seanquinn**>
to <>
date    Fri, Mar 5, 2010 at 12:13 PM

Visa Vietnam
1 month 12 12 12 12
3 months 25 25 25 25
1 month 16 16 16 16
3 months 35 35 35 35