Frequently Asked Questions

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Pricing & Payment

How do I pay for the application?

We have developed an advanced online payment system where your personal information is completely secure. We currently accept Paypal, Western Unions, Bank Transfer and most major debit and credit cards (Master, Visa, Amex).

For security reason, we do not process payment over the phone.


How do I check my application status?

You can check your application status by visiting this link. Your status will be in one of the three formats: Application Submitted; Payment Received and Order Complete.

Can I apply for my family member or relatives?

Yes, you can. Make sure that all the information provided on the application form matches the original documents and that you forward the approval letter to the person who travels.

How can I extend my visa when I am in Vietnam?

The maximum period you are allowed to stay is 3 month. You can, however, extend your stay while you are in Vietnam. To extend your visa, please visit the Vietnamese Department of Immigration, located at 40 Hang Bai Street, Hanoi or 161 Nguyen Du, Ho Chi Minh City. The visa form extension can also be downloaded online (

I plan to arrive in Vietnam by air but exit by crossing the border to Cambodia. Can I still apply for visa-on-arrival?

You can use visa-on-arrival provided that your first point of entry to Vietnam is an airport in Hanoi, Ho Chi Minh City or Da Nang. You can exit or re-enter Vietnam by land and still able to use the visa on arrival.

Passports & Photos

My passport is damaged or expiring soon, but I want to apply for an approval letter. What should I do?

Please obtain a new passport before applying for an approval letter if:

Your passport is going to expire in less than 6 months after the time you arrive Vietnam.

The film on the biographic data pages of your passport (i.e., page with your photo and back page with your parents' information) is peeling, or

Your passport is otherwise torn, damaged, mutilated or has been washed or laundered.

Do I need photos at Vietnam airport and what are photo requirements?

Photographs are required at Vietnam airports only and you do not need to provide them during the online application process. The photographs need to be taken in the format specified below.


Photographs must:
- be a recent true likeness of the individual, taken within the last 6 months
- be in colour, not black and white
- be taken against a light grey or cream background 40 millimetres (mm) width x 60 mm height (4cm*6cm)
- be free from shadows
- be printed professionally or taken in a passport photo booth. 


Note: in emergency cases, photos can be taken at Vietnam airport for 5 USD/each

At the airport

How long does it take to finish the procedure at Vietnam Airport?

It depends on how many people are arriving at the same time as you and who also need a visa. The wait time hardly exceeds 30 minutes and is usually around 15 minutes, however, some of our customers (about 7%) reported that they waited for 1.5 hrs due to a large number of arrivals at the same time. Make sure you have all required documents ready to avoid delay:

* Print-out of your Visa-Approval letter.
* A passport valid for at least 6 months from your date of exit out of Vietnam.
* Passport should have at least one blank page where the Visa sticker can be placed.
* Cash US$ or Vietnamese Dong to pay for the Visa Stamping Fee at Vietnam airport (US$25,- for single entry, US$50- for multiple entry visa).
* 2 recently-taken photos with regular passport size.