Check Your Booking Status

Please enter your email and your exact passport number associated with your booking.

No record. No record found. Please check your passport number or email address and try again. If you need help, please email us at

Frequently asked questions, answered

  • The status is "approved", however, I have not received the approval letter yet, what can I do?

    When the status is changed to "approved", it means the approval letter was sent to your email address. Please double check if you provided us with a correct email or also check your spam box. If you still do not find the approval letter in your email, please email us at so we can resend the document.

  • I receive the approval letter, can I show it on my mobile phone?

    In emergency cases, showing the approval letter on the phone may be accepted by the airline and the visa counter at Vietnam airport. However, if possible, we strongly advise that you print the approval letter before you go.