What should I do if I lose my passport and visa in Vietnam?

Move in this order, and keep copies of everything you still have.

1. Report the loss to the local police (the ward police station) and get a written loss report. Keep it, because the next offices ask for it.

1. Contact your embassy or consulate in Vietnam to get a replacement passport or an emergency travel document. They will tell you what they need, usually photos and a copy of ID.

1. Go to the Immigration Department (offices in Hanoi, Ho Chi Minh City and Da Nang) with the loss report and the new document. They can give you permission to exit, and may ask you to re-register your visa details or get a new visa.

1. Check your flight and tell the airline about the change.

Your e-visa was tied to the old passport. You can look up its details on evisa.gov.vn with your registration code, which helps immigration.

If you need a new e-visa for the replacement passport, we can help with an urgent e-visa. VietnamVisa.com is a private visa agency, not a government website. You can apply yourself at evisa.gov.vn for US$25 (single entry) or US$50 (multiple entry).