Why was my e-visa application marked unpaid after my payment went through?

An unpaid status usually means the payment did not reach the application, even if your bank shows a charge. This can happen when a payment is interrupted or when it is attached to one person in a group.

Do not pay again until you have checked. Steps to take:

1. Check your bank or card statement for pending charges.

1. Open the government portal and look up each registration code at evisa.gov.vn. Note which people show paid and which unpaid.

1. Use the payment option from the lookup page, if available, for the unpaid people only.

1. Contact support on the portal or email the Immigration Department at foreigners@immigration.gov.vn with the codes.

Keep screenshots of the charge. If you applied with us, the order stays linked to the payment and you can track your application. The government fee is not refundable once an application is processed.